PRIORY CAMPUS, BARNSLEY

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Comments and Suggestions
Priory Campus is committed towards ensuring continuous improvement of its services to all of its staff, customers and visitors.

In order to do this, Priory Campus recognises the value of receiving comments and suggestions from its staff, customers and visitors and actively encourages this via a variety of feedback mechanisms. A suggestion box is also available in the Reception Kiosk to further enable comments and suggestions to be received.

· All feedback responses are carefully monitored and entered on to a database which provides part of the Quality reporting mechanism. This database does not include personal information.

· Any staff member, customer or visitor has the right to withhold their personal details from feedback forms if they wish. However, if a personal response is required then clearly contact details will be necessary.

· Any comments or suggestions are carefully considered by senior management and where a response is required, this will be done within 48 hours of the comment or suggestion being received.

· If the comment or suggestion requires further investigation, the initial response will indicate the time which will be necessary to undertake such an investigation and identify when a further response may be expected.

· In any event, a second response should take no longer than 4 weeks. Where appropriate, the person making the comment or suggestion may be invited to discuss the matter in person with senior management to ensure a satisfactory conclusion.

If any staff member, customer or visitor wishes to make a comment or suggestion in person, the following people should be contacted:-

Mark Nicholson, Chief Executive

In the absence of the above, contact details should be left with Line Managers or Reception staff who will ensure that the matter is brought to the attention of the Operations or Development Director on their return.

Any comments or suggestions made in written form should be addressed to the following:-

Mark Nicholson
Chief Executive
Priory Campus
Pontefract Road
Lundwood
Barnsley, S71 5PN

Chairman
Board of Trustees
Priory Campus
Pontefract Road
Lundwood
Barnsley, S71 5PN

All written comments or suggestions should be dated and marked "PRIVATE AND CONFIDENTIAL". If a response is required, the individual's name and address will be necessary.

Data Protection
Priory Campus is registered with the Data Protection Registrar under the Data Protection Act 1984 and 1998 - Register of Data Users and Computer Bureaux.

User Number: 00298577
Registration Number: Y3758063
Company's House Registration Number : 2963386

Priory Campus is committed to ensuring that the 8 basic principles of good information handling are met. These principles require that all data must be:

1. Fairly and lawfully processed
2. Processed for limited purposes
3. Adequate, relevant and not excessive
4. Accurate
5. Not kept for longer than is necessary
6. Processed in line with your rights
7. Secure
8. Not transferred to countries without adequate protection.

Priory Campus will ensure that any and all requests from an individual under Section 7 (1) of the Data Protection Act 1998 will be responded to within 14 days of such a request being received. All requests should be addressed in writing to:-

Mark Nicholson
Operations Director
Priory Campus
Pontefract Road
Lundwood
Barnsley
S71 5PN

All written requests should include the individual's name, address and date and be marked "PRIVATE AND CONFIDENTIAL".

Guidance Councils Code of Principles
The Code of Principles has been agreed by representatives of all parties involved in the guidance process. The six principles in the Code are interdependent and are designed to be applied in their entirety.

IMPARTIALITY

Guidance should be impartial. Providers should be able to demonstrate any claim that they offer an impartial service or declare any factors which might limit the impartiality of the guidance offered to the individual. This includes provision reflecting the vested interests of the provider and/or the provision of incomplete information on opportunities for learning and work.

CONFIDENTIALITY

The guidance process should be confidential and this should be made clear to the individual. Personal information should not be passed on without the individual’s prior permission. Any limitations on this should be made absolutely clear at the earliest possible stage.

CLIENT FOCUSED

The guidance process should be focused on the needs of the individual whose interests are paramount.

EQUALITY OF OPPORTUNITY

Equality of opportunity should underpin all aspects of provision, including the activities and behaviour of the provider and the opportunities to which the guidance process leads. Providers should be able to demonstrate how they provide equality of opportunity.

TRANSPARENCY

The guidance process itself should be open and transparent. Guidance providers should explain in clear language, appropriate to the individual, how they propose to work in their part of the process.

ACCESSIBILITY

Guidance services should publicise, signpost and make the delivery of guidance accessible to any eligible user. This includes stating target clientèle, availability and other relevant arrangements clearly, in appropriate languages, locations and publications.

Social Inclusion
Priory Campus recognises that people living in Britain today are not treated equally. Groups of individuals are discriminated against because of their level of ability or impairment, gender, race, sexuality, class, income, age, religion and nationality to name a few. This bars people from access to the benefits of this society and denies them their basic human rights.

Priory Campus is committed to challenging all forms of discrimination in the work of the project and in society generally. It recognises that barriers exist in accessing facilities and services and strives to remove those barriers. It is our intention that ALL people should feel safe and welcome in our facilities.

We recognise that there is a legal framework that underpins equal opportunities in Britain, including the Human Rights Act, Race Relations Act, the Sex Discrimination Act and the Disability Discrimination Act. While supporting wholeheartedly the provisions of these laws we are aware that, in themselves, they fall far short of securing equal rights.

We understand that there are barriers to achieving our aims but we will do all in our power to ensure equality of opportunity within our organisation.

Statement of Service
Priory Campus is Barnsley's leading regeneration Charity and operates a variety of projects and services throughout its two buildings. These projects and services all meet the Charity's objects of regeneration of the local area through education, training and employment.

Priory Campus is an Investor in People organisation committed to delivering the highest possible quality service.

Since the Campus opened its doors in 1995, service provision has continuously been monitored, reviewed and developed to ensure that we meet and wherever possible exceed our staff, customer and visitor needs expectations.

The main Priory Campus building is a purpose built facility easily accessible by all with ground floor disabled toilets, wide doorways to allow wheelchair access and a lift to the first floor.

Our staff is committed towards positively overcoming barriers with regard to the accessibility of our services ensuring that every visitor has the opportunity to participate fully. See our Social Inclusion Statement.

We welcome comments and suggestions in order to assist in the development of our services. See our Comments and Suggestions Policy.

Where our staff are providing information, advice and guidance to service users, they will do so taking into account relevant legislation such as Working Time Regulation Act 1998, Rehabilitation of Offenders Act 1974 etc when preparing CVs or job applications. Information, advice and guidance is provided to the Guidance Council's Code of Principles. A copy of the Code of Principles is available on request.

OUR STAFF
Priory Campus operates with effective body of highly-trained, multi-skilled core staff. In addition, Priory Campus employ staff to run projects as and when needed. All staff are employed by the charity Priory Campus and work towards the organisational aims and objectives.

Each and every member of staff and volunteer have the opportunity to regularly review their training and development with their Line Manager in order to identify further opportunities to enhance their individual skills whilst supporting organisational objectives.

MISSION, VISION, VALUES

Mission: To change peoples lives

Vision: To become a nationally recognised leader in regeneration

Values: Respect for and partnership with local communities Professionalism Driven by the highest expectations

WHAT YOU CAN EXPECT FROM US

· An excellent Reception and Switchboard service able to identify the appropriate point of contact.

· An objective signposting service within Priory Campus which ensures that you are put in touch with the right organisation to meet your needs. If you prefer, we will contact that organisation on your behalf to arrange an appointment.

· The best possible service we can provide with friendly, helpful staff on hand to offer advice and support.

· An excellent environment in which to partake of our services with state of the art equipment and up to date information, all of which is regularly monitored and updated.

· A commitment to learning from our staff, customers and visitors to ensure ongoing quality service.

· A commitment to supporting you as an individual to achieve your goals and aspirations.

· To be treated with the utmost respect at all times by every member of staff or volunteer.

· The secure knowledge that any personal information you supply to us will be kept strictly confidential and used by our staff for monitoring purposes only unless your permission has otherwise been sought in advance.

· Whilst we endeavour to ensure that our services are available to as wide an audience as possible, we acknowledge that currently our literature is only available in the English Language and that our staff are not trained in other languages. Our commitment to our customers and visitors is that if a specific need is brought to our attention whether that be a physical disability or language barrier, we will attempt to find a solution to handle the situation effectively.

WHAT WE EXPECT OF YOU

· If you are participating in one of the services, we will ask that you complete the relevant registration form.

· Contractors will need to sign in and out each time you visit to comply with our Health and Safety Policy.

· In order to develop our services, we will invite feedback from you at certain times.

· Telephone calls will be restricted to work or job related nature.

· Respect for staff, volunteers, customers and visitors.

· Respect for facilities and equipment available to you.

· Internet access is restricted to legitimate sites only. Any person found to be making improper use of the Internet facilities to access inappropriate sites will be requested to leave the facility immediately.

PROJECTS AND SERVICES

Out of Hours Club
Provides part time staff and volunteer to operate a Homework Club four evenings per week and craft activities in the school holidays. Supporting local young people in homework and projects.
Age range: 8 - 25 years
There is no charge for this service.
Opening times: Monday to Thursday 3PM - 7PM Term Time Only

For further information contact Sue Fox on 01226 770610

Connexions Advisors
Two full time staff delivering a support, advice and guidance service for young people aged 13 - 19 years. Priory Campus is a host agency where Connexions Personal Advisors are based.
There is no charge for this service.
For more information contact Louise Hawkins or Jane Wildsmith

Information Technology
Four full time staff delive a range of IT related courses in addition to the general maintemance and support of the Campus IT infastructure.

COntact David Bingham or Ian Joneson 01226 770610

Fit For The Future
One full time staff memberis employed to promote Healthy Living to individuals, community groups, schools and other organisations in the Lundwood and Monkbretton area.

Fit for the Future also runs a Stop Smoking Service.
Contact Rebecca Bibbs on 01226 770610

Conference Facilities
We have a variety of training rooms available for hire ranging from a 250 seater Hall to a 16 seater Boardroom and a fully equipped Information Technology Suite. A range of equipment is available including Flipcharts, Overhead Projectors, Laptops, Multimedia Projectors, PA System, Microphones and Hearing Loop.
Catering available.
Flexible pricing policy.

For further information contact Irene Bucknall on 01226 770610

Benedicts / Catering Service
Employing several members of staff Bendedicts provides hot and cold meals plus light snacks to visitors to the campus. Our Catering services provides quality food for internal events and external private functions and meetings.

For more information contact Louise Shiletto on 01226 770610

A copy of this Statement is available to anyone by request, please contact Reception

If you wish to discuss the content or format of this Statement of Service or any of our systems or policies, please contact Denise Jones, Operations Manager on 01226 770610.

We would like to hear from you.

The information contained within this Statement of Service was correct at the time of publishing.

01226 770610

01226 770467

Pontefract Road
Lundwood
S71 5PN

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Changing People's Lives

Changer peuple les vies	Das Ändern bevölkert die Leben	Cambiare popola le vite	El cambiar puebla vidas
	改变的人民的生活	Жизни Изменяя Людей